Paycircle Ideas Portal
When ever a date of birth changes this should automate or at least give you the option to accept updating to the correct ni table letter . This should also include table letter X, as a burau we often get provided with incorrect dates of birth and this is a big hole in Paycircle at the moment, especially if the original date of birth places the employee on X. We also need a large flag to say this has happened or need to check, the alerts tab is not visual enough.
| Describe the Challenge | As a bureau we import most of the data a client send to us, incorrect dates of birth from clients are quite common unfortunately. The most common is using the date of birth filed to report the start date and this then puts them onto table letter X. It does not correct the table letter when we change the date of birth. This then results in underpaid NI, pretty big hole paycircle have left for us all to fall into.All other software used has either automated or had very visual flags pop up on an employees record that you need to check. |
I've just requested something similar, I didn't realise someone else had already asked for this.
Our issue was more linked to NI Letter X, it has caused us as a bureau huge issues and consequences as someone entered in a start date as a DOB in error, immediately rectified the issue but then was unaware that the NI letter did not change. No warnings from Paycircle or automatic changes has led to many months of employees' not paying NI and a lot of sort out. I'm commenting here to hopefully push this further up the queue.
The client this happened too also runs their own small payroll on HMRC Basic PAYE tools and told us even that has warnings, we use another provider that warns us several times of NI letter X, as well as others. It's very disappointing.