Paycircle Ideas Portal
I understand that more people can get serviced with chat, and often, little issues don't need a call, But when setting up the system for the first time, having access to a 1-2-1 call is so supportive. I had a recent interaction on the chat that was full of misunderstandings and confusion. After it got elevated and I spoke to a person face to face it was solved quickly and is now working. A lot of stress and frustration could have been avoided.
| Describe the Challenge | Very frushtrating setting up complicated software and needs more support |
Hey Paul
Thank you for taking the time to feed back to us.
You can find the Paycircle support telephone number in your 'welcome to support' email, which you will have received once your onboarding process was completed.
Just a heads up, our ideas portal is intended for suggesting product changes you'd like to see, rather than changes to how you are supported in using the product. But the above should help you for now 😊