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Categories Integration
Created by Lee Pearson
Created on Jan 22, 2025

Add a way to check the service status of a HMRC DPS connection for a payroll or PAYE scheme

Issue

Currently, it is possible for payroll companies to be linked to their HMRC portal in order to receive tax updates via the DPS. However, if the credentials entered for HMRC against a PAYE scheme are invalid for any reason, then the connection to the DPS will become non-functional until that issue is corrected.

Why is this an issue?

At current, it is not possible to check if the connection is working because this is not exposed in the user interface anywhere - it relies on an administrator noticing that a tax update is in the HMRC portal but isn't in Paycircle.

Impact

Tax updates may not be applied to an employee as required and this could result in the employee underpaying or overpaying tax, depending on the tax code change.

Solution(s)

  • Implement a dashboard or some method by which administrators are able to check for themselves the health status of the connection to HMRC's DPS for a payroll / PAYE scheme.

  • Implement an alert that highlights when the connection to the HMRC DPS service appears to not be working, where the configuration of that payroll company would point to the expectation that it should be operational.

Describe the Challenge Highlight to administrators where tax updates may not be received due to DPS connection issues
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