Currently, it is possible for payroll companies to be linked to their HMRC portal in order to receive tax updates via the DPS. However, if the credentials entered for HMRC against a PAYE scheme are invalid for any reason, then the connection to the DPS will become non-functional until that issue is corrected.
At current, it is not possible to check if the connection is working because this is not exposed in the user interface anywhere - it relies on an administrator noticing that a tax update is in the HMRC portal but isn't in Paycircle.
Tax updates may not be applied to an employee as required and this could result in the employee underpaying or overpaying tax, depending on the tax code change.
Implement a dashboard or some method by which administrators are able to check for themselves the health status of the connection to HMRC's DPS for a payroll / PAYE scheme.
Implement an alert that highlights when the connection to the HMRC DPS service appears to not be working, where the configuration of that payroll company would point to the expectation that it should be operational.
Describe the Challenge | Highlight to administrators where tax updates may not be received due to DPS connection issues |