At the moment if I am away on annual leave or sick and a client @ mentions me they do not know I am away from work so would assume I will respond or action their instruction, and as much as other colleagues look after my clients when I'm away they will not be checking all the time so the response may be later than the client is expecting as they don't know I'm not available.
Describe the Challenge | Instructions will not be missed if OoO is on as client could @ mention another colleague and they won't have to wonder why no response has been sent |