It would help to be able to change recovery email addresses without having to setup an admins account again
| Customer Priority | 3 - Medium - Valuable within 12 months |
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Customer Challenge
We currently have multiple members of staff who have different recovery email addresses linked between different companies, we have now discovered that these accounts can be unlinked, and the recovery email, linked email, and access evo accounts can all use the same email address, but to be able to change the recovery email we would need to set up the staff members account again and then do the whole linking accounts process for each member of staff once more, which having quite a lot of staff and multiple companies is very time consuming and will cause a lot of downtime for each staff member. |
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Business Case
This is something that can affect many businesses, and seems to be a lack of simple features within a piece of software. For example if I lose access to a mailbox and my recovery account is that email, I will no longer have access to that account if a password is forgotten and will be forced to setup a new one. This will also help with the new SSO feature making it easier for all accounts to be linked to one M365 account rather than having multiple accounts purchased |
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| Salesforce Reference | 2.1547431513323e+14 |