Clients have been complaining that they struggle to check payslips as overtime at 1 & 1/2 and double time swap places on the payslips. this is causing delays in the wages being signed off.
| Customer | Ekspan |
| Customer Priority | 2 - High - Want within 6 months |
|
Customer Challenge
it is causing issues with the client checking the payslips and their ability to sign the wages off. it is taking them longer than it should do. they are expecting pay elements to be in the same place on each payslip and therefore it is costing time. |
|
|
Business Case
This is something that would be welcomed by many customers of access. it would look cleaner on payslips and makes it easier to see what is going on when you look at the payslips. the random order could also be noticed by employees when they look at previous payslips and it could cause confusion and unnecessary communication. |
|