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Status New
Workspace Paycircle
Created by Tim Eustice
Created on Jul 16, 2026

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Rotaready Integration should correctly handle employees with multiple active pay rates

Employees working across multiple roles or with separate overtime rates are becoming increasingly common in hospitality. The current integration does not always distinguish between an employee's Basic Pay rate and additional role-specific or overtime rates, resulting in incorrect payroll calculations.

Customer The Cornwall Hotel & Spa
Customer Priority 1 - Critical - Need within 3 months
Customer Challenge

Since introducing multiple pay rates for employees, we have identified several issues which all appear to stem from how hourly rates are interpreted within the Rotaready → Paycircle integration.

Examples include:

  • Holiday pay for salaried employees being generated using an overtime rate.

  • Holiday for hourly employees using an alternative role rate rather than the employee's Basic Pay rate.

  • Overtime for salaried employees importing as a fully loaded labour cost instead of the overtime payment.

Whilst these appear as separate issues, they all relate to how multiple active hourly rates are handled by the integration.

We believe the integration should distinguish between:

  • The employee's contractual Basic Pay rate.

  • Additional role-specific rates.

  • Overtime rates.

so that each is used only for its intended purpose.
Business Case

Hospitality businesses commonly have employees who:

  • work across multiple departments,

  • receive different rates for different roles,

  • and salaried employees who receive overtime.

These are standard payroll scenarios rather than niche requirements.

The integration should support these scenarios without requiring payroll administrators to manually remove imported values, recalculate holiday pay or re-enter overtime before every payroll.

Improving how multiple pay rates are handled would resolve several related payroll issues and increase confidence in the Rotaready and Paycircle integration for hospitality customers.
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