Paycircle Ideas Portal
It would be useful if we could see if the reports were delivered so we do not need to contact support for this. It would also be useful if there was a button to resend the payroll reports once they have been auto-sent post running of the payroll. This is for clients that claim to not have received the payroll reports, rather than having to resend them outside of the software.
| Customer Priority | 2 - High - Want within 6 months |
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Customer Challenge
Not being able to see if the reports have been delivered once we have run the payroll means we need to contact support and speak to the team rather than the bot. It would be useful to have a button where we can auto ping the reports again if the customer has not received it. |
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Business Case
Less time being used on customer support if we can see this our side. |
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We have all auto send reports sent to our team mailbox as well as to the client, in doing this we get a copy at the same time as the client and if the client says they have not been received we can just forward easily enough on to them without needing to use support to check.