Warning regarding complications with archiving a company with PAYE refs.

This week I tried to submit the final FPS for a client however this error-ed due to the PAYE references being linked to another payroll. When raised with support this was due to this client/payroll being archived with a separate bureau that uses Paycircle and for us to proceed they will need to remove the PAYE references from their profile/system. Therefore, I need to contact the client/their old provider to get this sorted.

I have double checked the messages you get when archiving a company and when you select, they’re moving to another provider there is no flag/message to suggest removing these references as it can cause complications. Paycircle advised this is covered in an article, however if you have been running payrolls on this system for a while you wouldn’t feel the need to check an article around this. I feel there should be a clear simple message suggesting you remove the references before archiving otherwise this can cause complications for the new provider. People will be more inclined to do this and avoid such an inconvenient time consuming issue - closing down the scheme will now be put on hold while we wait to get communication from the old provider.