I've lost count of the number of complaints over the years from clients saying they haven't had a response to emails sent, it turns out they are replying to emails sent from admin@paycircle.co.uk generated from Paycircle. Despite telling clients and employees in the onboarding blurb not to reply to that email, as well in other communications that I am warning them about, they still do.
Option 1 - the quick fix
It would be helpful if an email address can be used that makes it more obvious that if they send a request to that email they are not going to get a response e.g. noreply@paycircle.co.uk.
Option 2 - the desired / preferred fix
The alternative is to do as other software does, and send emails via a proper relay (I think that's what it's called) so a bureau or company can log in settings a reply address which displays over the relay email account e.g. payroll@companyname.com - Xero does this, for instance invoices are sent via there relay messaging-service@post.xero.com but if you hit reply to that email the reply address changes to the company email who sent the invoice e.g. payroll@companyname.com
Describe the Challenge | To stop clients and employees sending emails to admin@paycircle.co.uk in reply to system generated emails |