Paycircle Ideas Portal
It seems that if we opt out someone from Pension and they were an auto enrolment, Paycircle is automatically refunding their contributions. Whilst this is helpful in the opt out window, anything after that should be refunded and there is a concern that if it was to be missed it would be messy.
| Customer | Hidden Hearing Ltd |
You should use ceased membership option if someone has left the pension scheme after the opt out period
We have found that being able to use opt out and get a refund even after the opt out window helpful because there has been times that we haven't received the opt out notice for processing. However, we only select opt out for someone who is genuinely opting out and is entitled to a refund, anything else we use ceased because that's what it technically is after the 30 day opt out period.