Being able to answer notes and linking the original
Describe the Challenge
Notes do not link to answers
Cheryl Baker
Apr 23, 2026
The messaging should be like emails and be able to respond to be able to keep the flow together rather than having to jump up and down to be able to read a trail, especially if another question has arrived before being able to answer. Should also be able to download the trail for saving in other applications such as inhouse DM systems.
The messaging should be like emails and be able to respond to be able to keep the flow together rather than having to jump up and down to be able to read a trail, especially if another question has arrived before being able to answer. Should also be able to download the trail for saving in other applications such as inhouse DM systems.