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postponed employees to SMART portal

When i "run payroll" and the SMART pension file automatically loaded to SMART, a new starter in September who is in postponement until December did not automatically load to smart via any API transfer between PayCircle and SMART I had to manually ...
Guest 1 day ago in Paycircle 0 New

Total number of employees on payroll report

Please could we have a total number of employees included on the payroll report.
Guest about 10 hours ago in Paycircle 0 New

Increase length of loan repayments

I have an employee who has borrowed £4,000 from the company and wishes to repay over 48 months. Paycircle does not allow more than 36 repayments. There is no legislation for this restriction. It has been agreed with his employer. He is not a direc...
Guest 1 day ago in Paycircle / Pay Periods 0

URGENT - Log In Details

How on earth do most of our administrator users on our client accounts, every month, not be able to log in. We are not a payroll bureau now, we have become IT support, specifically for resetting access, resetting passwords, sending out links to cl...
Guest 1 day ago in Paycircle / Emails 1

Pension changes from provider applied after calculating but before finalising

We need a way of tracking pension refunds that are applied between the payroll being calculated and run. We were under the misconception that one a payroll is calculated no other changes can be made without undoing it. It has now come to light tha...
Sarah Colyer 13 days ago in Paycircle / Pension 0

Automated emails to clients for PAYE payment, can they be combined to show a total for the PAYE referenc instead of individual weekly / monthly etc.

Our clients who currently have combined payroll runs, i.e. weekly and monthly, will phone us to ask what they are to pay to HMRC each month as they get a separate email for the weekly runs and monthly runs. Combined would be more helpful.
Guest 16 days ago in Paycircle / Emails 0

Option to clear off auto run notifications

It would be helpful to have an option to turn off or close auto-run warnings (similar to how the comments section works), as the notification bell currently has a permanent pink dot that can’t be cleared.
Ellie Eggleton about 2 months ago in Paycircle / Notifications 2

Automatic generation of SSP1 and SMP1 forms

When an employee is not entitled to SMP or SSP it would be useful if Pay circle could pre populate information such as the employees details and the company details
Tracey Farrington 20 days ago in Paycircle / Absence Management 0

BACS Standard 18 files for PAYE payments show a payment reference of WAGES

The payment reference option in the salaries BACS setup area pulls through on to the salaries BACS file. The PAYE area for BACS files can be enabled but the standard 18 file defaults a debit payment reference to WAGES - lots of our clients are unh...
Guest 28 days ago in Paycircle / BACS/Payments 0

Change admin@paycircle.co.uk to no-reply@paycircle.co.uk

I've lost count of the number of complaints over the years from clients saying they haven't had a response to emails sent, it turns out they are replying to emails sent from admin@paycircle.co.uk generated from Paycircle. Despite telling clients a...
Hayley Whitten about 2 months ago in Paycircle / Emails 0