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gross AVC amount whilst adjusting the standard contribution to account for tax relief

Why does the gross amount of AVC's show on the payslips, and for the employees with AVC's the employee pension amount isn’t true on the payslip. The individual amounts appear different because we show the gross AVC amount whilst adjusting the stan...
SUZANNA MOGGRIDGE 4 days ago in Paycircle / Pension 0

Pension changes from provider applied after calculating but before finalising

We need a way of tracking pension refunds that are applied between the payroll being calculated and run. We were under the misconception that one a payroll is calculated no other changes can be made without undoing it. It has now come to light tha...
Sarah Colyer 18 days ago in Paycircle / Pension 0

postponed employees to SMART portal

When i "run payroll" and the SMART pension file automatically loaded to SMART, a new starter in September who is in postponement until December did not automatically load to smart via any API transfer between PayCircle and SMART I had to manually ...
Guest 6 days ago in Paycircle 0 New

Automated emails to clients for PAYE payment, can they be combined to show a total for the PAYE referenc instead of individual weekly / monthly etc.

Our clients who currently have combined payroll runs, i.e. weekly and monthly, will phone us to ask what they are to pay to HMRC each month as they get a separate email for the weekly runs and monthly runs. Combined would be more helpful.
Guest 20 days ago in Paycircle / Emails 0

Don't show next pay period as current until after pay day

Currently as soon as you run payroll, the pay period and 'next pay date' show as being the next month. I think this shouldn't update until after pay day.
Guest 3 days ago in Paycircle 0 New

Option to clear off auto run notifications

It would be helpful to have an option to turn off or close auto-run warnings (similar to how the comments section works), as the notification bell currently has a permanent pink dot that can’t be cleared.
Ellie Eggleton about 2 months ago in Paycircle / Notifications 2

Automatic generation of SSP1 and SMP1 forms

When an employee is not entitled to SMP or SSP it would be useful if Pay circle could pre populate information such as the employees details and the company details
Tracey Farrington 25 days ago in Paycircle / Absence Management 0

Change admin@paycircle.co.uk to no-reply@paycircle.co.uk

I've lost count of the number of complaints over the years from clients saying they haven't had a response to emails sent, it turns out they are replying to emails sent from admin@paycircle.co.uk generated from Paycircle. Despite telling clients a...
Hayley Whitten about 2 months ago in Paycircle / Emails 0

Do not use "Team" for employees AND admins AND payroll processors

The term "Team" is used for three bodies: employees; client admin; payroll bureau processors This means that it is very ambiguous which group is being referred to. For example when a new admin is set up it is says in activity that someone ...
Guest about 2 months ago in Paycircle / Team 0

BACS Standard 18 files for PAYE payments show a payment reference of WAGES

The payment reference option in the salaries BACS setup area pulls through on to the salaries BACS file. The PAYE area for BACS files can be enabled but the standard 18 file defaults a debit payment reference to WAGES - lots of our clients are unh...
Guest about 1 month ago in Paycircle / BACS/Payments 0