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postponed employees to SMART portal

When i "run payroll" and the SMART pension file automatically loaded to SMART, a new starter in September who is in postponement until December did not automatically load to smart via any API transfer between PayCircle and SMART I had to manually ...
Guest 2 days ago in Paycircle 0 New

P45 to be sent out on the leaver's leaving date or when the payslips are sent out

P45 to be sent out on the leaver's leaving date or when the payslips are sent out
Guest about 4 hours ago in Paycircle / Notes and Tasks 0

gross AVC amount whilst adjusting the standard contribution to account for tax relief

Why does the gross amount of AVC's show on the payslips, and for the employees with AVC's the employee pension amount isn’t true on the payslip. The individual amounts appear different because we show the gross AVC amount whilst adjusting the stan...
SUZANNA MOGGRIDGE about 7 hours ago in Paycircle / Pension 0

we are creating a report how do we merge a element and a payroll report

I need a report showing in this order across the page in excel NAME, PAY RATE, HOURS WORKED, HOL HOURS WORKED,TOTAL HOURS, TOTAL GROSS PAY,TAX,NI EE, NI ER, SL, NET PAY. all these cols across one page. The standard payroll summary looks almost the...
SUZANNA MOGGRIDGE about 8 hours ago in Paycircle / Reporting 1

Total number of employees on payroll report

Please could we have a total number of employees included on the payroll report.
Guest 1 day ago in Paycircle 0 New

Increase length of loan repayments

I have an employee who has borrowed £4,000 from the company and wishes to repay over 48 months. Paycircle does not allow more than 36 repayments. There is no legislation for this restriction. It has been agreed with his employer. He is not a direc...
Guest 2 days ago in Paycircle / Pay Periods 0

URGENT - Log In Details

How on earth do most of our administrator users on our client accounts, every month, not be able to log in. We are not a payroll bureau now, we have become IT support, specifically for resetting access, resetting passwords, sending out links to cl...
Guest 2 days ago in Paycircle / Emails 1

Pension changes from provider applied after calculating but before finalising

We need a way of tracking pension refunds that are applied between the payroll being calculated and run. We were under the misconception that one a payroll is calculated no other changes can be made without undoing it. It has now come to light tha...
Sarah Colyer 14 days ago in Paycircle / Pension 0

Automated emails to clients for PAYE payment, can they be combined to show a total for the PAYE referenc instead of individual weekly / monthly etc.

Our clients who currently have combined payroll runs, i.e. weekly and monthly, will phone us to ask what they are to pay to HMRC each month as they get a separate email for the weekly runs and monthly runs. Combined would be more helpful.
Guest 16 days ago in Paycircle / Emails 0

Option to clear off auto run notifications

It would be helpful to have an option to turn off or close auto-run warnings (similar to how the comments section works), as the notification bell currently has a permanent pink dot that can’t be cleared.
Ellie Eggleton about 2 months ago in Paycircle / Notifications 2