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URGENT - Log In Details

How on earth do most of our administrator users on our client accounts, every month, not be able to log in. We are not a payroll bureau now, we have become IT support, specifically for resetting access, resetting passwords, sending out links to cl...
Guest about 3 hours ago in Paycircle / Emails 0

Automated emails to clients for PAYE payment, can they be combined to show a total for the PAYE referenc instead of individual weekly / monthly etc.

Our clients who currently have combined payroll runs, i.e. weekly and monthly, will phone us to ask what they are to pay to HMRC each month as they get a separate email for the weekly runs and monthly runs. Combined would be more helpful.
Guest 14 days ago in Paycircle / Emails 0

Change admin@paycircle.co.uk to no-reply@paycircle.co.uk

I've lost count of the number of complaints over the years from clients saying they haven't had a response to emails sent, it turns out they are replying to emails sent from admin@paycircle.co.uk generated from Paycircle. Despite telling clients a...
Hayley Whitten about 2 months ago in Paycircle / Emails 0

Notification of a new document being uploaded to the Employee Portal

We are uploading documents to the employee portal such as SSP1's and SMP1's it would be useful if this could trigger a notification to the employee that this has been uploaded to their portal.
Tracey Farrington 19 days ago in Paycircle / Emails 0

Email Notification when someone has "@" you in notes

Whilst the "Bell" Icon shows any notifications when you have been "@", it would be a good idea to be notified by email, as payrollers check this on a more regular basis, so nothing is missed.
Guest 6 months ago in Paycircle / Emails 0

Send payslip as an email attachment to people's private email

Everybody needs a copy of their payslips, P60s, etc, and they should always be sent by email to directly to the employees private email address. Just like in the past you would get a payslip posted to your home address for safe-keeping.
Guest 6 months ago in Paycircle / Emails 0

Change wording of Automated emails

It would be great to change the wording of the automated emails in particular the Re-enrolment email. Currently we email clients to inform them of their upcoming Re-enrolment duties and explain what we will do to help and what the client is respon...
Ashley Bellis 11 months ago in Paycircle / Emails 0

An audit trail of what communication has been sent to the client via email

We currently have a lot of clients who are claiming that they have not been receiving emails from Paycircle with either workflow step emails or just payroll completion emails and we are unable to see if they have received these or if they have eve...
Loveday Blissett about 1 year ago in Paycircle / Emails 1

The Ability to create bespoke email notifications

I believe the Automated Emails function is fantastic, however adding in the ability to create a bespoke email that will be automatically send each payroll run would be even better.
Josh Dawes over 1 year ago in Paycircle / Emails 1

Change when Workflow reminder emails are sent

We would like to have control over when these reminders are issued as would like to issue on the due day.
Helen Connell 10 months ago in Paycircle / Emails 0