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An audit trail of what communication has been sent to the client via email

We currently have a lot of clients who are claiming that they have not been receiving emails from Paycircle with either workflow step emails or just payroll completion emails and we are unable to see if they have received these or if they have eve...
Loveday Blissett 10 months ago in Emails 1

Back Dated NI Liabilities Reported in Next Pay Run

Currently any back dating of NI reported changes the reports in the month the change should have happened. This has caused us to miss an underpayment of NI and HMRC have fined the client. Our previous software reported back dated NI calculations i...
Mandy Gardiner 10 months ago in Payroll Corrections 0

Pension Deductions Names

It would be great if we could amend pension deduction element names, as currently it has only generic title on payslip 'Pension Contribution AE'. Some employees are enrolled on a different pension schemes and it doesn't provide pension names on pa...
Guest about 1 month ago in Pension 0

Bulk Download of Attachments in Notes

A client on workflow has sent 60 attachments with the notes section, it is time consuming downloading this many attachments, could we have a bulk download feature put in place?
Guest 7 months ago in Notes and Tasks 0

Changing bank details

Trying to change my bank account but DD and BACS are difficult to change
Guest about 1 month ago in Bureau Settings 0

Payroll Frequency Change - Bank Details

We recently moved an employee from one frequency to another within the same PAYE scheme however, the bank details were missing once they had transferred despite being on the system under the old frequency. Our suggestion is that the bank details s...
Alex Wilshaw 8 months ago in BACS/Payments 0

Apprentice data

Someone has already mentioned about the apprentice start date as a field on set up. We have a situation where someone has been an apprentice for over a year and is now on the aged related NMW. Paycircle DOES NOT take this in to account when doing ...
Rachel Speller 7 months ago in Team set-up 0

Employer access to Workplace Pension Communications

Pension communications that are issued to team members are not viewable by employers. I've looked at admin rights but there's nothing that I can give the client that prevents the admin from editing/deleting items and making things wrong. The solut...
Ken Davies about 1 year ago in Pension 2

Reports in activity order or able to favourite reports

It would be useful if the reports were in some sort of order i.e., alphabetical or sorted by last used or ir as with previous software, you were able to add 'favourite reports'
Guest 4 months ago in Reporting 0

Change the order of the Element Report

Can the Element Report please be updated to allow us to sort it into alphabetical order, currently we spend alot of time scrolling up and down looking for the next element to check the totals have imported correctly? This would save alot of time w...
Chris Penny 10 months ago in Reporting 0